Greetings from Intouch CX!
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the worlds most innovative brands.
IntouchCX has been recently recognized as one of the Best Employers for Diversity in 2022 by Forbes and Statista Inc. This recognition comes after IntouchCX was named by Forbes as one of Americas Best Large Employers for 2022, and a Top Employer for New Grads.
We are hiring for International Chat Process only for immediate joiner( Customer support)
Roles & Responsibilities:
- Support through Chat.
- Respond to customer complaints in a professional manner.
- Attempt to resolve complaints successfully in accordance with established guidelines.
- Ability to build rapport with the customer.
- Ability to overcome objections and ask for the business.
- Actively listen to the customer, and show empathy and patience
- Learn and retain a thorough working knowledge of all existing and new processes and procedures
- Preferred candidates with understanding on eCommerce websites.
- Knowledge of mobile / computing products.
- Should possess effective written communication skills and comprehension skills.
- Excellent Typing Speed: (At least 30 wpm).
- Excellent interpersonal, intrapersonal skills, team player.
- Ability to organize and follow up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system, personal computer
- Ability to adhere to all organizational policies and procedures
- Undergraduate & above (No backlogs & Not pursuing any regular studies).
- Minimum understanding of Customer Service.
- Immediate joiners are preferred.
- Willing to work in Night Shifts/ Late Night Shifts.
- Willing to work from office
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